Empathy in the Customer Service Experience
KaneCustomers want to be understood and listened to. Delivering empathetic customer service gives them a sense of being valued and respected. Empathy shows customers that businesses care about their needs…
Customer Service: Aiding Relationships Through Interpersonal Skills
It's no surprise that the quality of customer service has a tangible effect on a company's success. Interpersonal skills can enhance relationships not only with customers, but also with colleagues…